Warranty

Hilo Ukuleles are warranted to be free from manufacturing defects for ninety (90) days from the original date of purchase. Ukuleles found to contain manufacturing defects will be, at Hilo’s discretion, repaired or replaced at no charge providing the Ukulele is shipped to the Hilo Customer Service Center, prepaid. A copy of the original purchase receipt is required.

Ukuleles are not warranted for normal wear and tear, for physical damage, abuse or modifications not performed by Hilo.

Return Procedure:
If it becomes necessary to return your Hilo Ukulele, you must FIRST call for a return authorization number (RA#). Ukuleles returned to Hilo without an RA# will NOT be accepted.

Call Hilo Customer Service:
M-F, 8:00-5:00 Eastern Standard Time.
855-417-8677

Please register your instrument for warranty:

Name * Required
First Last
Your Email * Required
Address
Street Address Address Line 2 City State / Province / Region ZIP / Postal Code Country
Model * Required
Date of Purchase
MM slash DD slash YYYY
Store Name
CAPTCHA